Technical issues on Grande

For the last week KLRU has had many calls and emails from Grande Communications customers about audio problems on their Channel 9. Grande is using a downconverted version of KLRU-HD and the device they are using is switching the primary and secondary audio streams. The result is either no audio or DVI/SAP audio on the main audio channel. Grande technical staff is working on the problem, but KLRU can’t be sure when it will be fixed. If you experience this problem, please contact Grande at http://www.grandecom.com/contact_us/