KLRU Passport Questions? Check here!

KLRU Passport is a streaming benefit available to any KLRU member who gives at least $5/month or $60/year. The magic of having thousands of PBS and local productions available anytime is a wonderful resource… but sometimes it’s less than intuitive. We’ve heard your KLRU Passport feedback and have come up with a list of some frequently-encountered problems and answers that might help.

Take a look! And thank you for your support!

Need to contact KLRU Passport? Have more KLRU Passport questions? Email membership@klru.org or call (512) 475-9032 (9 a.m. – 5 p.m., M-F).
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     1. I believe I should qualify for KLRU Passport, but I am not in the Member Lookup.

This likely means one of two possibilities:

a) We do not have an email address on file for you. The KLRU Passport ID is your valid email. Please email membership@klru.org or call (512) 475-9032 and we’ll add your email address as your login.

b) You’ve already activated your KLRU Passport benefit with an email address different from the one you are attempting to log in with now (this happens a lot!). You may have used an old or different email address, or, perhaps a different member of the household activated the account with his or her separate email. Try logging in again with an alternative email address in your rotation. If that does not work, please email membership@klru.org or call (512) 475-9032 for additional support.

     2. I signed up for and activated KLRU Passport, but every time I click on a video I get one of two responses: I have to be a KLRU Passport member in order to view this video or I am already activated.

When activating KLRU Passport, you were prompted to sign in using either a Google account, a Facebook account or a PBS account. That login information is now linked to your account and you must always use that exact same login information when signing in to KLRU Passport. If you do not remember which option you chose, you can try each of them without doing harm to your accounts.  If you need to, you can reset your password.

Because KLRU Passport accounts and PBS accounts are separate, it is possible to have another PBS account that is not connected to your login for KLRU Passport. Therefore, you must ensure that you are using the account you signed in with when you originally activated KLRU Passport.

The PBS Helpline for KLRU Passport can help if you continue to have problems. Email help@pbs.org or call (844) 704-5578 (9 a.m. – 10 p.m., M-F). 

     3. I’m having trouble accessing KLRU Passport from my Roku.

Follow the instructions from this Roku setup link.  After that your Passport should be connected to your Roku!

     4. I’m having trouble accessing KLRU Passport from my Apple TV.

Follow the instructions from this Apple TV setup link. After that your Passport should be connected to your Apple TV!