KLRU Passport Questions? Check here!

KLRU Passport is a streaming benefit available to any KLRU member who gives at least $5/month or $60/year. The magic of having thousands of PBS and local productions available anytime is a wonderful resource… but sometimes it’s less than intuitive. We’ve heard your KLRU Passport feedback and have come up with a list of some frequently-encountered problems and answers that might help.

Take a look! And thank you for your support!

Need to contact KLRU Passport? Have more KLRU Passport questions? Email membership@klru.org or call (512) 475-9032 (9 a.m. – 5 p.m., M-F).
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     1. I believe I should qualify for KLRU Passport, but I am not in the Member Lookup.

This likely means one of two possibilities:

a) We do not have an email address on file for you. The KLRU Passport ID is your valid email. Please email membership@klru.org or call (512) 475-9032 and we’ll add your email address as your login.

b) You’ve already activated your KLRU Passport benefit with an email address different from the one you are attempting to log in with now (this happens a lot!). You may have used an old or different email address, or, perhaps a different member of the household activated the account with his or her separate email. Try logging in again with an alternative email address in your rotation. If that does not work, please email membership@klru.org or call (512) 475-9032 for additional support.

     2. I signed up for and activated KLRU Passport, but every time I click on a video I get one of two responses: I have to be a KLRU Passport member in order to view this video or I am already activated.

When activating KLRU Passport, you were prompted to sign in using either a Google account, a Facebook account or a PBS account. That login information is now linked to your account and you must always use that exact same login information when signing in to KLRU Passport. If you do not remember which option you chose, you can try each of them without doing harm to your accounts.  If you need to, you can reset your password.

Because KLRU Passport accounts and PBS accounts are separate, it is possible to have another PBS account that is not connected to your login for KLRU Passport. Therefore, you must ensure that you are using the account you signed in with when you originally activated KLRU Passport.

The PBS Helpline for KLRU Passport can help if you continue to have problems. Email help@pbs.org or call (844) 704-557 (9 a.m. – 10 p.m., M-F). 

     3. I’m having trouble accessing KLRU Passport from my Roku.

Follow the instructions from this Roku setup link.  After that your Passport should be connected to your Roku!

     4. I’m having trouble accessing KLRU Passport from my Apple TV.

Follow the instructions from this Apple TV setup link. After that your Passport should be connected to your Apple TV!

 

“KLRU programming was essential in forming my art.”

Local artist Hakeem Adewumi has been a creator for a long time, but he started out as another viewer like you.

“I grew up on PBS KIDS,” Hakeem tells KLRU. “I think all my friends did.”

Hakeem also distinctly recalls watching a civil rights program on KLRU that hit him hard, capturing a long history of racism and resistance.

“I really used that moment and experience,” he says. “I carry that with me to curate my art, to start talking about the importance of inclusivity and diversity and race, Black history and Black culture.”

Hakeem’s work has taken him all over the world, tracing the roots and pathways of the African diaspora. Last year, a KLRU documentary team followed Hakeem and collaborating artists for an episode of the original KLRU series Arts In Context.

Almost exactly a year ago, the episode premiered on PBS stations all over the country.

It’s something of a full circle for Hakeem: once, KLRU programming inspired and influenced him as an artist. Now, in turn, his story has become part of KLRU’s mission: to share history, art, culture and community with audiences near and far.

“My art is always with a Black lens, it’s always my perspective. But my goal at the end of the day is to always build community,” Hakeem says. “And that platform has been shared widely on KLRU. I’m super grateful for that.”

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Do you value KLRU? Find out how to help. http://www.klru.org/value/

We’d love to hear from you! Follow the link and let us know what #YourKLRU and PBS stories are. You might just be our next featured viewer.

Give through programming pages for a chance to win!

During #YourKLRU’s online fund drive we’re keeping interruptions off the air. That means we need your help to raise $100,000 in just 5 days—June 5th-9th—so that KLRU can continue dialing down pledge breaks while remaining a vital part of the Central Texas Community.  

And of course, we have some fabulous prizes!

What’s #YourKLRU?
Show us by donating to the page that matters most to you! Give support for the programming you most value while also vying for some great giveaways through our KLRU pages. Anyone who gives to one or more of our local productions or PBS programs pages is automatically entered to win. Check out the different giveaways by clicking on the logos below.

OWESsmalllogo.png                  ctgsmalllogo.png                  aclsmalllogo.png

indlenssmalllogo.jpg                  newshoursmalllogo.jpg                  pbskidssmalllogo.png

drama             naturenova

What does #YourKLRU mean to you?

You’ve told us how important #YourKLRU is to you. And supporting public television is now more important than ever.

Take it from first time donor Jeni Williams.

I have enjoyed PBS for most of my life and the programming on KLRU since moving to Austin a decade ago. While I have considered supporting KLRU for most of that time, I never actually pulled the trigger. The current political climate has been the perfect encouragement to do so. Thank you for bringing diverse voices into the living rooms of thousands, encouraging conversations between family and friends and teaching our little ones not only their ABC’s, but also how to live with compassion and understanding.”

Stories like Jeni’s validate what we already know — that public television is vital to the Central Texas community and worthy of your support.

So this June, we’re asking for your help to raise $100,000 in just five days during our online fund drive. But what does an online fund drive mean? It means we’re NOT interrupting your regular schedule and we’re NOT breaking into your favorite shows to ask for support. We’re giving you back 902 minutes of uninterrupted high-quality educational programming – that’s over 15 hours of your favorite shows! 

Schedule your donation today or save the date to give June 5th through 9th! And help spread the word on Facebook, Twitter and Instagram by answering “What’s #YourKLRU?”. Or share your story with us here.

You have the power to keep #YourKLRU thriving for years to come. Can we count on you to make a difference this June?

Win this shirt and show off your PBS nerd pride!

Turn heads in this fabulous green PBS Nerd Shirt. There are 4 ways to enter, which means 4 chances to win!

It’s the last day of KLRU’s 2017 March Fund Drive, but there’s still time for one more giveaway! Wear the PBS Nerd shirt and let everyone know that you support public television… and support wearing cool shirts.

Engage with us on social media or make a donation to #yourKLRU for a chance to win.

Have you ever noticed the profile “P-Head” in the PBS logo?  We tried to recreate it in our KLRU offices, and now we want you to try!

To enter, just send us your best “P-Head” PBS Logo profile picture. It’s fun!

1. Facebook: Tag @KLRU-TV, Austin PBS
2. Instagram: Tag KLRU and add #yourklru
3. Twitter: Tag @klru
(note: For KLRU to see your entry, settings for your FB post, Instagram, or Tweet must be public.)
OR
4. Simply donate on the form below!

Winners will be notified by March 24.

#TBT – Win this Retro PBS Logo Tote Bag

It’s almost the 50th anniversary of PBS and KLRU is celebrating with a Throwback Thursday giveaway!

PBS is dusting off some of its classic television moments to commemorate nearly 50 years on the air. Take a look at some of the featured old school episodes here.

And what better way to show off your enduring love for PBS than by rocking our retro cotton canvas bag?

Engage with us on social media or make a donation to #yourKLRU and this hip and helpful tote could be yours. There are 4 ways to enter, which means 4 chances to win!

Comment with your favorite classic PBS show and you’ll be entered.

1. Facebook: Tag @KLRU-TV, Austin PBS
2. Instagram: Tag KLRU and add #yourklru
3. Twitter: Tag @klru
(note: For KLRU to see your entry, settings for your FB post, Instagram, or Tweet must be public.)
OR
4. You can also gain an entry by simply donating on the form below.

Winners will be notified by March 21.

Turn trash into art: Win this origami tutorial book!

Recycling just got a lot more fun! 

KLRU airs NOVA: The Origami Revolution tonight at 8:30 p.m. The University of Texas Origami Club will even drop in to show off some of their creative folding.

If you’re feeling inspired to try your hand at some origami, you’ll love our book and DVD guide giveaway, Trash Origami: 25 Paper-folding Projects Reusing Everyday Materials. Learn how to fold up your old paper into something beautiful while honing your origami skills.

Engage with us on social media or make a donation to #yourKLRU to win. There are 4 ways to enter, which means 4 chances to win! 

To enter, simply comment with your favorite current show on any one of KLRU’s 4 channels. We want to know what you love!

1. Facebook: Tag @KLRU-TV, Austin PBS
2. Instagram: Tag KLRU and add #yourklru
3. Twitter: Tag @klru
(note: For KLRU to see your entry, settings for your FB post, Instagram, or Tweet must be public.)
OR
4. You can also gain an entry by simply donating on the form below.

Winners will be notified by March 21.

Win this Prickly Pear Tea Towel!

Who is Cactus Jack and how did he get such an odd nickname?

John Nance Garner IV, or “Cactus Jack” as he was known, was a Texas politician, a presidential contender in 1932 and our 32nd Vice President under FDR. While Garner was in the Texas House of Representatives, the legislature worked to choose a state flower, and he lobbied hard for the prickly pear cactus. Of course, it was the bluebonnet that won out, but hence was born his nickname Cactus Jack.

To commemorate Texas and the prickly pear cactus that Garner so loved, we’re giving away this adorable tea towel. This item is locally made by Austin artist Carolyn Kimball and provides the perfect pop of whimsy for any kitchen.

Tune into KLRU for Cactus Jack: Lone Star on Capitol Hill at 7 p.m. to learn more about this fascinating man. 

Engage with us on social media or make a donation to #yourKLRU to win
the Prickly Pear Tea Towel. There are 4 ways to enter, which means 4 chances to win!

Comment with your choice for Texas state flower and you’ll be entered. Had you been able to cast a vote in 1901, what would you have picked?
1. Facebook: Tag @KLRU-TV, Austin PBS
2. Instagram: Tag KLRU and add #yourklru
3. Twitter: Tag @klru
(note: For KLRU to see your entry, settings for your FB post, Instagram, or Tweet must be public.)
OR
4. You can also gain an entry by simply donating on the form below.

Winners will be notified by March 21.

Travel with intention: Win this Rick Steves how-to guide!

Get tips on how to get more out of your next international trip!

KLRU is giving away a copy of Rick Steves’ Travel as a Political Act, a guide which The Society of American Travel Writers named “Travel Book of the Year.” Rick Steves shares his decades of world-wandering experience, providing lessons on how to “sightsee with an edge” as he reflects on deeply integrating, learning and connecting while out of his comfort zone.

Tonight on KLRU, travel to Germany and learn more about Martin Luther, no stranger to political acts himself. Tune into Rick Steves’ Special: Luther and The Reformation at 10:30 p.m.

Engage with us on social media or make a donation to #yourKLRU to win
Rick Steves’ Travel as a Political Act. There are 4 ways to enter, which means 4 chances to win!

Comment with your favorite travel destination—whether it’s a place you’ve been or want to go to—and you’ll be entered.
1. Facebook: Tag @KLRU-TV, Austin PBS
2. Instagram: Tag KLRU and add #yourklru
3. Twitter: Tag @klru
(note: For KLRU to see your entry, settings for your FB post, Instagram, or Tweet must be public.)
OR
4. You can also gain an entry by simply donating on the form below.

Winners will be notified by March 21.

See Broadway in Austin: BEAUTIFUL – The Carole King Musical!

Don’t miss your chance to see the inspiring true story of Carole King’s rise to stardom!

Donate $250 today
and we’ll thank you with a pair of tickets to the opening night of Beautiful at Bass Concert Hall on March 21st at 8pm.
Featuring a stunning array of beloved songs including “I Feel The Earth Move,” “One Fine Day,” “(You Make Me Feel Like) A Natural Woman,” “You’ve Got A Friend” and the title song, BEAUTIFUL, the musical tells the inspiring true story of King’s remarkable rise to stardom.

Tickets are limited so you won’t want to miss this joyous celebration about the life and career of Carole King…you’ll see how she made more than beautiful music, she wrote the soundtrack to a generation.